Shipping Policy
Domestic Shipping (U.S.)
We offer the following delivery options:
- Standard Shipping: 3-5 business days ($10 or free on orders over $150)
- Express Shipping: 2-3 business days ($25)
- Overnight Shipping: Next business day ($45)
International Shipping
Available to select countries with:
- Delivery times: 5-10 business days
- Customs duties: Customer’s responsibility
- Shipping costs: Calculated at checkout
- Restrictions may apply to certain fragrances
Order Processing
- Orders placed before 12 PM EST processed same day
- Weekends/holidays excluded
- Delicate items require special packaging (additional 1 day processing)
Fragile Item Handling
All crystal and glass items are:
- Double-boxed with cushioning
- Marked as fragile
- Insured against damage during transit
Tracking Information
- Provided via email upon shipment
- Real-time updates available
- Signature required for high-value orders (>$500)
Delivery Issues
For any problems:
- Contact carrier first with tracking number
- Report damages within 48 hours of receipt
- Keep all original packaging
Special Considerations
- Alcohol-based products have shipping restrictions
- Temperature-controlled shipping available (additional fee)
- Gift wrapping upon request
Returns
See our Return Policy for information about sending items back.