Refund Policy
Return Eligibility
We accept returns within 30 days of delivery for:
- Unused, unopened products in original condition
- Items with original packaging and protective materials
- Products with all tags and labels attached
Non-Returnable Items
- Used or opened fragrance products
- Custom/monogrammed pieces
- Final sale items (clearly marked)
- Gift cards
Return Process
- Obtain return authorization through our online portal
- Securely package items (double-box fragile goods)
- Include completed return form
- Affix provided return label
Refund Processing
- 5-7 business days after we receive return
- Issued to original payment method
- Does not include original shipping costs
- 15% restocking fee for crystal/glass items
Damaged/Defective Items
For quality issues:
- Notify us within 7 days of delivery
- Provide photographic evidence
- We cover return shipping costs
- Options: replacement or full refund
International Returns
- Customer responsible for return shipping
- Refund excludes original shipping/duties
- Must include customs documentation
Special Considerations
- Fragrances: seal must be intact
- Crystal: must pass quality inspection
- Holiday returns extended until January 15
Refund Timeline
- Credit card: 3-5 business days after processing
- PayPal: immediate upon processing
- Wire transfers: 7-10 business days